Frequently Asked Questions
Please check our most frequently asked questions here first before contacting us. If the answer to your question is not here, please use the contact form and drop us an email!
Where can we ship?
We can ship to all of the lower 48 states, however, if you are outside of our ground shipping area (see map and list below), your package will go UPS Next Day Air. There are some rural addresses that UPS cannot guarantee next day delivery to and you will be unable to select a shipping option at checkout. Unfortunately we do not have any alternative at this time.
When do you need to order by?
Order cut-off is Monday at noon CST. Orders received after noon on Monday will go out the following week.
How much is shipping?
We ship FREE on all orders over $120 within our ground shipping area (see list below).
If you are outside of our ground shipping area, your shipping will be calculated at checkout at the current UPS Next Day Air rate.
Is the beef shipped fresh or frozen?
Our beef is shipped frozen with dry ice. We ship each order with enough dry ice for the planned days in transit, and while there may not be any dry ice present upon arrival (as it sublimates during the journey), the product should still be mostly frozen when it arrives.
Can we come pick up our beef from your ranch?
Yes - all orders are available for local pickup. Since we do not have a store front your must order online first.
At check out under Delivery Method please select "Pick up".
We will then notify you by text or email when your items are ready.
Pickup is only available on Monday 10am-2pm or 4pm-7pm and Saturday 10am-2pm
If you are unable to pickup during these hours, please contact us.
What if my package is delayed and the meat is dethawed?
Occasionally this does happen. A little bit of thawing is no big deal but if your order was severly delayed and all of your product thawed and spoiled, please contact us.
If we have enough beef in stock, we will usually offer to send out a replacement box the following week, or we can offer a refund. This is ONLY in cases where the shipment was delayed by UPS.
We strongly reccomend someone being home on the day of your delivery to receive it and place your beef in the freezer as soon as possible. If no one is home to receive your order and your box sits in the sun all day and thaws, we can not be held responsible and replace or refund your order.
UPS does not include perishables in their shipping insurance so we bear these costs entirely ourselves!